Mega Casino World Privacy Policy

In accordance with this Policy, Mega Casino World, together with its subsidiaries and affiliated companies, manages players’ personal data by determining the purposes and methods of its use. They act as “data controllers” in accordance with current data protection legislation in Europe.

If you have any questions about how Mega Casino World handles your personal information, please contact Mega Casino World by sending an enquiry to: [email protected].

Personal information is provided by players when they create
Account creation, placing bets, participating in promotions or using other services on the site. This data is necessary to access certain areas of the online platform and related services.

Data is collected when a user:

• Opens a gaming account at Mega Casino World;
• Seeks assistance from technical support specialists;
• Posts information in publicly accessible parts of the site;
• Voluntarily provides information when using the site.

User information includes:

• Login;
• First and last name;
• Home address;
• Email;
• Payment address;
• Mobile and home phone number;
• Passport details (driving license);
• Address verification documents;
• History of financial transactions;
• Platform usage preferences;
• Any other information provided when using MCW services;
• Payment details and debit/credit card details.

Personal information is required for billing and protection of minors. The user can change and update the information by contacting Mega Casino World support. It is used internally only and is not shared with third parties, except as stated below.

The Company records all telephone conversations with support technicians. The main purpose of this recording is to improve the quality of service, ensure safety and resolve possible disputes related to the provision of services.

When actively participating in social activities related to the company’s products, such as chat rooms, Mega Casino World reserves the right to store and process the relevant data in order to improve the user experience.

In order to optimize the platform and improve the quality of user interaction, MCW analyzes non-personally identifiable data about interactions with the website. This includes information about pages visited, session duration, browser used and IP address.

Mega Casino World uses cookies to ensure the stable and efficient operation of the site and to personalize the user experience.

The Company processes users’ personal data for the following purposes:

• Providing the requested products and services;
• Compliance with legal and regulatory obligations;
• Monitoring and analyzing the performance of the website;
• Sending marketing information (with the player’s consent).

Users have different rights depending on the category and grounds for processing their personal data. MCW provides detailed information about each category, the rights available and how to exercise them.

The collection of personal data is necessary for registration and use of the website, including participation in gambling and receiving technical support. MCW may share information with third parties to fulfill these functions. Refusal to share data may restrict access to our services.

In order to prevent fraud and to comply with responsible gaming regulations, MCW may use the documents provided to verify the user’s identity and address.

The use of cookies and traffic analysis helps to optimize the performance of the website and improve the quality of the services provided. Users have the right to object to this processing, however it may affect the availability of some services.

With the consent of the user, Mega Casino World sends marketing offers and information via email, SMS and online. The user can opt out of notifications or change their preferences at any time.

Mega Casino World recognises the right of players to correct any inaccuracies in their personal data. In case of errors, please contact [email protected].

Users can request a copy of their personal data held on the MCW database. This can be done via chat or email. The company provides a special request form to simplify the process. Proof of identity must be provided when making the request.

Players have the possibility to request the deletion of their data if there are no legitimate grounds for further processing. This right is only applicable in certain cases and is not absolute.

MCW reserves the right to disclose personal data to third parties in cases provided for by law, as well as to provide services and protect the rights of the company and users. With the player’s consent, data may be disclosed for research or marketing purposes.

Personal data may be transferred and processed in any country where MCW branches or partners are located. MCW takes all necessary measures to ensure the security of such data in accordance with international standards.

Mega Casino World uses modern methods of data protection, including encryption and secure servers. All measures are aimed at preventing unauthorized access and data leakage.

The company keeps the collected data for as long as necessary to fulfill legal requirements and provide services. After this period, the information is deleted or destroyed.

MCW is not responsible for the protection of data hosted on third party sites that are linked to the company’s main resource. Users should familiarize themselves with the privacy policies of such platforms.

The Site uses Google Analytics services to analyze audience activity in order to improve the service and tailor it to users’ needs.

MCW reserves the right to make changes to the privacy policy. Players will be notified in advance of any material changes so that they can familiarize themselves with the updated version before it takes effect.